Data Deletion

When you connect your social media accounts to SYLVA, we store OAuth access tokens and basic profile information (display name, account ID) to enable automated content posting on your behalf.

You can request complete deletion of your data at any time using either of the methods below.

Method 1 — Disconnect via Your Social Platform

Revoking SYLVA's access through your social media platform automatically invalidates all tokens we hold. Your data will be purged from our systems within 30 days.

TikTok: Profile → Settings → Privacy → Apps that can access your data → find SYLVA → Revoke access
Facebook / Instagram: Settings & privacy → Settings → Security → Apps and websites → find SYLVA → Remove
Google: myaccount.google.com → Security → Third-party apps with account access → find SYLVA → Remove access

Method 2 — Email Request

Send a deletion request directly to us and we will remove all data associated with your account within 30 days.

Email: privacy@sylva.sg
Subject: Data Deletion Request
Include: the phone number or email address associated with your SYLVA account

What Gets Deleted

OAuth access tokens and refresh tokens for all connected platforms
Social media account IDs and display names
Content drafts and posting history associated with your account
WhatsApp contact number and conversation history
Any other personal data tied to your account

What We Retain

We may retain anonymised, aggregated analytics data that cannot be linked back to you, and records required by law for financial compliance purposes (up to 5 years as required by Singapore law).

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