Terms of Service

These Terms of Service ("Terms") govern your use of SYLVA, a social media management platform operated by SYLVA Labs Pte. Ltd. ("SYLVA", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Services

SYLVA provides AI-powered social media content creation, scheduling and publishing services for businesses. Our platform connects to third-party social media platforms including TikTok, Instagram, Facebook and Google Business Profile on your behalf, subject to your prior authorisation.

We reserve the right to modify, suspend or discontinue any part of our services at any time with reasonable notice.

2. Account Registration

Access to SYLVA's client portal is by invitation only. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at hello@sylva.sg if you suspect any unauthorised access.

3. Social Media Authorisation

When you connect your social media accounts to SYLVA, you grant us permission to:

• Access your basic account information (name, account ID, profile photo)
• Create and publish posts on your behalf on connected platforms
• Read engagement data related to content we publish

We will never publish content without your prior approval via WhatsApp or the SYLVA client portal. You may revoke this authorisation at any time from within each social platform's settings, or by contacting us.

4. Content Ownership

You retain ownership of your business information, brand assets and any content you provide to SYLVA. You grant SYLVA a limited licence to use your materials solely for the purpose of providing our services. AI-generated content produced by SYLVA for your account is considered a work-for-hire and ownership transfers to you upon your approval and publication of that content.

5. Acceptable Use

You agree not to use SYLVA to:

• Publish content that violates the terms of any connected social media platform
• Post misleading, defamatory, illegal or harmful material
• Infringe the intellectual property rights of any third party
• Attempt to reverse-engineer or circumvent any part of our platform

6. Payment & Billing

Subscription fees are billed monthly in advance. All fees are non-refundable unless required by applicable law. We reserve the right to suspend access to your account if payment is not received within 14 days of the due date. Pricing may be updated with 30 days' written notice.

7. Limitation of Liability

To the maximum extent permitted by law, SYLVA shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our services, including but not limited to loss of revenue, loss of data, or disruption to your social media presence caused by third-party platform changes, outages or policy updates.

Our total liability to you for any claim shall not exceed the amount paid by you to SYLVA in the three months preceding the claim.

8. Third-Party Platforms

SYLVA integrates with third-party platforms (TikTok, Meta, Google). We are not responsible for changes to these platforms' APIs, policies or availability. Continued use of our services may be affected by changes these platforms make independently of SYLVA.

9. Termination

Either party may terminate the subscription with 30 days' written notice. Upon termination, we will revoke all platform connections and delete your data in accordance with our Privacy Policy. We reserve the right to terminate accounts immediately for material breach of these Terms.

10. Governing Law

These Terms are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Changes to Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Your continued use of SYLVA after changes take effect constitutes acceptance of the updated Terms.

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